I stand by my original conclusion that employees who are slaves to "the system" will end up spending an inordinate amount of time trying to fix the transactions and interactions that are exceptions to the system. So does that means the FedEx terms and conditions should read something like this... "FedEx promises to deliver time-sensitive packages containing your important military supplies in a timely manner unless any human being on the sender's side of the transaction makes any type of error, at which time FedEx takes no responsibility for anything which does or doesn't happen after that, even if the package is in the possession of FedEx and lost in the Fedex processing system. They always supported you for anything. Because FedEx drivers/deliverers are always contracted and not FedEx employees, calling your local office may also be helpful. How would you describe the pace of work at FedEx Express? Point, game, and match goes to "the system." Call 1-800-GO-FEDEX or find answers, information, and resources for all your shipping needs. Me: Does anybody use the phone number that shippers are required to provide?Teresa: Dispatchers.
MORE: How Panera's Little Customer Service Failures Could Have Big Negative Consequences on Future Success >>. It pains me that where there was once complete trust, there is now doubt and mistrust in my relationship with FedEx. FedEx provide a range of complaint handling options on their website. What is the best part of working at FedEx Express? I wanted to believe that such a report would be filed and read so I chose to believe her.
I enjoyed my time at Fedex and its a simple job with good management but I wanted to become a driver and you bid on jobs after 6 months and employment length plays a factor so it can be tough advancing quickly so you have to be prepared to put in the time and just keep applying for the openings that drop every week. What is the most stressful part about working at FedEx Express? There's no need for customer trust when everything goes perfectly. Operations manager does have a nice mix of office related work and more physical related warehouse work. Very strong focus on safety and proper lifting techniques. And Teresa told me that her next step was to forward a report outlining those disconnects to FedEx executives so that they could be discussed along with several "coaching opportunities." This company is the most disorganized self destructing logistics based company I have seen. And then it was my turn to ask the questions, and Teresa was quite gracious with her time in allowing me to do so. And to that, I will add that as long as there are human beings involved in any part of the transaction, there will always be exceptions. Great management. It wasn't one unforgivable FedEx fiasco that destroyed the trust that FedEx had built with me over several years. There's no replacement for customer trust when everything goes wrong. Every consumer in the world wants to have that kind of complete, stress-free, unwavering trust in any kind of company they do business with. Ask a question about working or interviewing at FedEx Express. I wouldn't recommend this job because its just too much and drama and problems everyday. I’m just going to put it out there. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed.
The two most important questions that I hope FedEx leaders have been asking in response to this particular situation are:: exceptions" well? How are the working hours at FedEx Express?
This is a great place to work for if you motivated to stay in shape. No Ping-Pong tables. One more obligatory apology. A free inside look at company reviews and salaries posted anonymously by employees. If you do your job well they will recognize you for your hard work. You sign up to work as a driver and they use you and work you like a dog in their plant until your defensive driving class becomes available. Again, I wanted to believe that she was sincere so I recounted the entire ordeal in complicated detail. If you want to get into the delivery business, an independent contractor or USPS is your best bet.
Please note that there are no workable systems in place to handle things such as address errors and such mistakes could cause two-day shipments to take up to two weeks or more to deliver, depending on how much time and effort the shipper is willing to expand to assist FedEx in figuring out how to handle an exception.".
The situation needed to be escalated to one of the advocates. It’s a great company to grow within.
Package handling is labor intensive but worth it.
I hated working there.
Save buying a gym membership, free during the day. That disclaimer, of course, revealed the disconnect between corporate intent and frontline reality. "Teresa: Just like you know to ask for a manager in any kind of customer service situation that you're not happy with. It annoys me that I will now be searching for FedEx alternatives for any future shipments that are important or time-sensitive. On behalf of FedEx, I apologize for any inconvenience or frustration that may have been caused by this matter. So that's pretty nice.
Please do not post any personal information relating to yourself, or employees of FedEx as these comments will not be approved.
80% Coverage for most stuff. If one piece of incorrect address information can trigger two weeks of chaos, then the FedEx system has some serious challenges and the FedEx company is in a world of hurt. it’s a good start for a part time job. People rely on reviews to make better decisions.
Me: Based on how you know the system should work, where did it fail?Teresa: There was a failure with the drivers, the dispatcher, the warehouse, numerous failures with customer service rep misinformation, failure to escalate to an "advocate" who could have intervened, and repeated failures in communications with all of the above. So, of course, I called her back.
After reminding Teresa that three different customers had contacted FedEx no less than two dozen times via phone, e-mail, and social media, I asked her how much more "contact" a customer was expected to make. Comments are moderated so may not appear immediately.
(No matter how it might seem, I have much more compassion for FedEx employees than animosity because I know what it's like to be the one stuck in between a human customer with human needs and an inhumane system with rigid processes that aren't built to service those needs.). I mean its okay... frequent changes. I said it in the first article, I said it to Teresa, and I'll say it again. Get paid to work out. I have been working at FedEx Office full-time for more than 5 years. Help them out by rating your employer.
15 Things Customer Service People Should Never Say to You, The Balance Small Business is part of the, How to Find and Remove the Barriers to Exceptional Customer Service >>, Customer Service Strategies That Repair Relationships >>, How Panera's Little Customer Service Failures Could Have Big Negative Consequences on Future Success >>.
This was followed by the statement "I wish you had contacted us before you wrote the article," which was a bit of a misstep. Also it does pay mileage, it's a bit of a pain paper work wise but if you end up traveling at all for a job there they'll pay for it. I got fired because of my dumb decisions. is a very labor intensive job. With aggressive diligence and persistence that hadn't been demonstrated by any other FedEx employee, I had dealt with throughout my two-week FedEx ordeal, Teresa W. sent e-mails, made phone calls, and left messages with every e-mail address and mobile phone associated with my name and my ill-fated shipment.
That is, of course, if you want to continue to have customers. Please allow 48 to 72 hours for that credit to appear on your credit card. But just in case, I have one final piece of the story that will serve as my own follow-up report to the FedEx executive team. No matter what you want to believe, this customer service situation, response, and the outcome are not unique to FedEx.
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