What is the ‘Estimated Total Repayment’ of SmartPlan? What happens if a Term Deposit is held as a security or has a restricted status? Is my Digital Card safe if my phone is stolen? Are there any fees and charges associated with Online Banking? What features are available to business customers on the Westpac App?
How do I disable or unlink a Westpac account from the Westpac Banking skill? What are the interest rates on your home loans? Can I get the $5 Hey You credit offer if I already have the Hey You app v3.0.1 (or above) on my mobile? How does the ATM locator connect me to a nearby ATM?
How do I know if a payment is received to my PayID? Do the Westpac Group and Hey You share any customer details? How do I change a user’s Daily Payment Limit in Westpac? What payment limits apply to Pay to Mobile payments? Do I also need to send the recipient my Account Name? Some branches now open weekends.
Can more than one person’s face be stored on the iPhone X? What is the Centsitive Objects by Hayden Cox range and how much does it cost? My Westpac Protect SMS code looks different to what I expected. Are there any additional fees and charges for adding my card to Apple Pay? With the removal of the online keypad, I’m concerned about keylogger software, what does Westpac do to protect me? What is my 4-digit passcode and how can I add or change it? However, many ATMs allow you to deposit money as well. Will I still be able to make payments if there is no mobile network reception? What happens if I don’t want to set up 4 digit passcode immediately after downloading the new app? Why can’t I sign in to my Mobile Banking? How does SmartPlan affect my credit card payments?
I've received a message to call Westpac on the ‘Verification Needed’ screen, why? Can I continue to access my funds prior to receiving my new card? What are the Centsitive Objects Slimline Keeper and Centsitive Patch? I'm going to the bank tomorrow but am worried they won't be able to help as I didn't receive a receipt or anything like that. Which devices are compatible with the Westpac Banking Action for Google Assistant? It’s easy to send or transfer money to another Australian bank account using online banking. I need to make a change to my Direct Debit repayments? The machine froze for about 5 minutes. 1. How do I dispute a card transaction in Westpac Online and Mobile Banking? Response to Virgin Australia’s Voluntary Administration. Most Westpac ATM's you CAN deposit cheques.
I can see the mobile cheque feature on my personal profile but not on my business profile? Do I need to use my card PIN with Samsung Pay? How do I put on the Westpac PayWear Essentials Range Band? I need help opening a joint account. Then it asked if I wanted more time, and I hit continue. How do I change my current Westpac credit card to a different Westpac card? Manage Term Deposit online - if a Third Party has access to my Term Deposit, what can or can’t they do? Are the Fitbit Pay transaction limits and PIN the same as my physical Card? The ATM will be opened after hours and they will do a count back.
How is PayID different? How do you know the ATM took your money after 30 seconds when you walked away? They’ll know there is a discrepancy with the amount of money in the machine, and you know the amount. My current card is about to expire, when will I be able to view my new Digital Card details? How do I turn on/off the travel notifications?
2 . Which account can my PayID be linked to and can I change it once registered? No drama. 1.
What is Apple Pay, where can I find more information on Apple Pay? How do I know if my mobile payment has been successful?
Can I use the Westpac Banking skill for general customer service support?
A page in Westpac Online Banking doesn’t look right, looks or behaves strangely, or has additional unfamiliar fields. Can someone else use Siri to make a payment with my Westpac account? What happens if I scan my fingerprint incorrectly more than 5 times? How do I make a contactless transaction using my mobile? Can I use Apple Pay to get cash out at a merchant / retailer?
What happens if my device is stolen - will someone be able to access my accounts?
I have additional questions about my account. How do I find out more about the Transport for NSW Contactless Payments Trial? What are the eligible accounts that I can register to make payments using Siri? The feature is automatically available to eligible customers. How do I wear and care for the Centsitive Objects Nostalgia Pin? I can see my card in my Garmin but the transaction is declining. Are the Samsung Pay transaction limits and PIN the same as the physical card? Why am I being redirected back to the Mobile Banking app when trying to pay some Payees?
If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards? Can I add my loyalty or gift cards to my Apple Wallet? How do I make a payment with my Garmin smart watch? Whether you bank online, on your tablet or on your phone, Westpac offer a variety of smart and secure ways to send or transfer money. How do I know if it is legitimate or fake/scam/spam/hoax? How do I link my Westpac Online Banking to Google Assistant? I've registered my PayID, but I want to use it at another bank, what do I do?
I’ve received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay?
How do I protect myself from Online Banking fraud? Can I use Apple Pay while I’m overseas in the same way I do in Australia? If I delete the Windows App from my phone can I download it again? Do I still get reward points when I use Garmin Pay? How long will it take for the Payee to receive the payment I made to them via the Westpac Keyboard? I can see my Card in Samsung Pay but my transaction is declined. How do I change the PIN for my Digital Card? Terms and Conditions or Product Disclosure Statement. Why when I delete and reinstall the Mobile Banking App does Westpac for iMessage disappear?
Cash handling Cash handling will be charged when the amount of cash deposited to or withdrawn from an account in any charge month* is $75,000 or more at the following rates (the fee applies to the full … Is Face ID sign in more secure than 4 digit Passcode or fingerprint simplified sign in? Or depending on the bank their customer support may be 24 hours. How can I connect my accounting software? Can I manage this online? Do I need to re-enrol it? This information does not take your personal objectives, circumstances or needs into account.
What's the difference between debit and credit, Different ways you can manage your banking with us, Terms and Conditions or Product Disclosure Statement, Different ways to send or transfer money online, The account name (generally a person’s name or the name of a business), BPAY® Biller code of the institution from which the account is held. Do I need to have my phone nearby to use Garmin Pay? Can I cancel a SmartPlan once I have set it up? How do I set up a recurring payment online?
What happens if my Fitbit smart watch is lost or stolen? What is the account overview in Westpac Online Banking and Mobile Banking? Are there any transaction limits with Osko® payments and payments to PayIDs? Why? Just go to the tellers the next day with the receipt and tell them that your deposit didn't process etc and tell them the exact amount you are short changed for and what type of notes they were. Which countries is Travel Companion available in? What is the Westpac Banking Action for Google Assistant? I deposited $20k cash over a Westpac counter and that teller want even going to give me a receipt, and then when he did I had to ask him to stamp it. What should I do? What can I do?
I've deleted the Google Pay app but can still make payments. Why am I seeing a message to contact my bank? How to put a SmartPlan on a balance transfer, How to put a SmartPlan on large purchases, How to put a SmartPlan on a purchase balance. My loved one has recently passed away. What is BPAY View® and how do I register for it? When you deposit funds through an ATM, there may be a delay before you can use the money. In effect, you're writing a deposit slip. Can I use Westpac PayWear with my smart watch? What is Westpac online banking for businesses?
How do mobile payments using my mobile work? What should I do? Have you changed the password length or requirements with the changes to the Online Keypad?
What should I do? What happens to my cards if I delete the app?
Can I make a payment in a different currency using Siri?
Can a Direct Debit transaction overdraw my account? People usually think of ATMs (Automated Teller Machines), or cash-points, as a place for withdrawing cash from a bank account. Can I add multiple cards to Apple Pay on my device? What is a Digital Card Number and how is it different from my Card Account Number? Go speak to the bank in person and they will fix it up. On what devices can I use Siri for Westpac banking? Why do I need to input the value when it’s on the cheque? How do I remove existing fingerprints from my iPad?
Is it possible to change a scheduled payment? Consider its appropriateness to these factors before acting on it. What do I do now?
How do I set up fingerprint or quick sign in?
How do I view eStatements for an account that has been closed? Can someone else use Alexa to access my Westpac accounts? Why do I need to nominate a default account? BT Super or Single sign-on (SSO) access to Westpac Online Investing will this affect my login credentials that I have previously set-up? The Westpac Foreign Transaction Fee is payable and will be incorporated into the $AUD transaction amount shown on your statement. What if I have 2 banking apps? Source : Have a mate who works in a Westpac branch. What should I do if my phone is lost or stolen? What happens if I make extra repayments to my SmartPlan?
How do I set up a credit card repayment reminder in the Westpac Mobile Banking app? Which Westpac cards are eligible to be added to Apple Pay? They should be able to help you as they do empty out the machines and would have a deposit they can't reconcile to a transaction on the machine. I had a problem with a ANZ one, $3500 in cash, did it almost every day for a year and never an issue then once decided to freeze up mid transaction. I need a new PIN for my credit card or Handycard while I’m overseas. What is the Centsitive Objects Nostalgia Pin? Can I add my card to multiple Fitbit devices? With PayID, does this mean I don’t need my BSB and account number anymore? How do I get an emergency card replacement while I'm overseas?
Branch staff balance the ATM so your deposit will make it “out”.
Can I use my Digital Card once my physical card has been received? I need another copy of my last month’s statement.
What information is available for interest rates and tax? 9:30am - 4pm, Mon - Thurs
What are my transfer limits for business accounts and how do I change them? How does Westpac know that it is my fingerprint? How do I delete or change my credit card repayment reminder preferences in the Mobile Banking app?
How do I wear and care for the Centsitive Objects Band + Chain? What happens if my Android phone is lost or stolen? How do I dispute a transaction made using Apple Pay? Conditions, fees and charges apply. How do I register for Westpac SMS Protect? What happens if I am not happy with your response? Who can I talk to? What if there are no participating Hey You cafes/businesses in your area? What are the interest rates on your credit cards?
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